FAQ

What types of plans does Quickscrum offer?

Quickscrum is available only on the cloud. We don’t provide on-premises installation. You can purchase any number of licenses as per your need and will be charged on monthly.

 

Is your free trial version limited in any way or manner?

No. We offer a fully functional 14 days free trial on all plans. During the trial, you can test the tool and verify if it’s right for you. You don’t need a credit card to sign up and there are no hidden charges, obligations, or risks.

Do I need a credit card to try the tool?

No. You don’t have to provide your credit card details to sign up & try the tool. You’ll be able to access a fully functional tool with all the features for 14 days after you signup. We won’t charge anything during the trial period. However, at the end of the trial period, you’ll have an option to upgrade your account.

 

How is my price calculated?

You will be charged only according to the number of licenses you purchase. For example, if you purchase 3 licenses for 6 months, we will bill you – [3 licenses * 3 USD * 6 months] = 54 USD

 

Do you offer discount on purchase?

Yes, we offer a discount.

If you pay for 6 months – you get a 10% discount.

If you pay for 1 year – you get 50% discount.

Please drop us an email at support@quickscrum.com for more details.

 

 

Can I cancel my account at any time?

Yes. You can cancel your subscription or account at any time. If you chose to cancel we will stop billing you with immediate effect. To cancel your account please send us an email at support@quickscrum.com and we’ll terminate your account within 24 hours.

Is it safe to use my credit card on Quickscrum?

Quickscrum doesn’t collect any of your credit card information. Rather we use a third-party world-class payment gateway to get paid. Currently, we are tied up with payumoney.com. It is absolutely safe and secured.

 

What is the refund policy for the tool?

We provide 14 days of the trial period to try out our tool. You don’t need to provide any credit card details for the same. As per our policy, We don’t provide a refund once the purchase is made. In case of any double payments or transaction failure, we will refund your payment within 10 working days.

What web browsers work well with Quickscrum?

Quickscrum is designed to work best with following browsers,

  • Chrome
  • Firefox
  • Mac Safari
  • Microsoft Edge

Regardless of which browser you use, you still need to have cookies and JavaScript options enabled.

Is my data safe and secure with Quickscrum?

Quickscrum is hosted on Microsoft Azure Cloud which is absolutely secured and protected cloud environment. Our data is automatically backed up every 5 minutes. Every communication with Quickscrum is done through highly secured https protocol.

Even if you discontinue to use Quickscrum, your data will be available to be recovered for 6 months following termination.

 

How secure is Quickscrum?

QuickScrum is highly secure and ensures the full privacy of your data. It is hosted on a fully secured and firewalled production environment with Microsoft Azure Cloud. We implement all best practices and security measures to protect your data. All communication on or through QuickScrum is done via HTTPS – Your password never leaves your own machine and your data never leaves Microsoft Azure Cloud in any manner. Even at the software development level, multiple levels of protection have been built into QuickScrum to prevent anybody from accessing unauthorized data, including accessing the tool with a malicious intent. This includes complete checks of authentication, authorization, and validity of all requests made to QuickScrum servers. Moreover, it includes server-side low-level protection mechanisms that prevent access to data in other accounts, even in case of software errors at higher levels.

How to get support?

You can connect with our support team in the following ways.

  • Every account is having a dedicated account executive. Account executives are expert in the quickscrum product and Agile framework. To get an email address of your account manager, click on help icon on right top corner after you logged in. You can send any of your queries or schedule a call directly with him via email. In most cases, our account manager replies within 4 working hours.
  • Send any of your general query at support@quickscrum.com.
  • For live support, connect with the live chat which is available in the right bottom on the website. In any case, if live support manager is not available, please drop us your contact details there, s\he will connect you as soon as possible.

 

 

 

How often do you release new features?

We have releases planned for every month for small enhancement and quick fixes. Every two months You’ll receive major updates having new features. You will be notified within your account with detailed release notes.